Success Through Simplification
Some everyday tasks can be quite repetitive, but they still have to get done to keep a large store or other large facility running smoothly. Part of what can make these tasks so irritating is that often inefficiency surrounds them as well. With the implementation of TITAN by JTECH you can automate some of these regular activities, streamline business operations and enhance employee satisfaction too. For example, TITAN will allow your front end and mobile staff to silently alert maintenance for potential liabilities such as spills, wet floors or other customer hazards. In addition, TITAN can connect your front end staff with security, as well as operational management for things such as transaction approvals and cash handling. Another common occurrence at the front end of the store is the need to verify an item’s price. Nothing slows down a line like a customer contesting that an item had a different price displayed on the shelf than the price that is registered in the system. With TITAN, the right people can be immediately notified to rectify the problem. TITAN enables staff to better work together as a team and to meet customer and employee needs more quickly and efficiently. And because TITAN logs and tracks all communication occurrences, management can go back and analyze the data for areas of improvement or where tasks might be automated.
Meanwhile, employees are not the only ones who benefit from TITAN – customers will reap the rewards as well. For example, customer help buttons can facilitate more immediate customer service. When strategically placed in key departments throughout the store, customers are empowered, knowing they can reach an associate when needed. TITAN also helps you better service high volume departments too. By utilizing in-store wireless customer pagers when services include a processing time, customers are free to engage in other shopping while waiting for a prescription or automotive services. TITAN not only helps to automate many everyday communication tasks, but it also sets you apart from your competition. Customers will remember and appreciate the superior service they received, even if they don’t know what was behind it all.
